Ajay Shah has been appointed as the Managing Director and Chief Executive Officer of Care Insurance, marking a significant leadership transition at a time when India’s insurance sector is undergoing rapid transformation.
His appointment comes amid a growing industry shift toward customer-centric offerings, digital innovation and operational efficiency areas that are increasingly defining competitiveness in the health insurance space.
Shah brings deep institutional knowledge and continuity to the role, having previously served as Director and Head of Retail Business at Care Health Insurance. During his tenure, he played a key role in scaling the retail segment, expanding market reach and strengthening customer engagement across diverse demographics.
Prior to this, he served as Director – Services at Religare Health Insurance, where he contributed to improving service delivery frameworks and enhancing operational efficiency across the insurance value chain.
His broader industry experience includes a leadership role at ICICI Lombard as National Manager for Motor Insurance, where he handled large-scale operations spanning underwriting, claims, financial processes and branch management gaining hands-on exposure to high-volume, complex insurance portfolios.
Earlier in his career, Shah worked with Srei Infrastructure Finance Limited as Associate Vice President, focusing on ERP implementation and corporate account management, and began his professional journey with Lodha & Co., building a strong foundation in finance and business operations.
His elevation reflects a blend of strategic insight and operational depth. As Care Insurance looks to strengthen its market position, Shah’s leadership is expected to drive innovation, enhance customer experience and support sustainable growth in an increasingly competitive and evolving insurance landscape.
Ajay’s cross-functional experience across underwriting, claims and retail scaling positions him to bridge operational risk with growth strategy, a critical need in today’s evolving insurance landscape. His elevation signals a sharper focus on execution discipline, customer-centric risk management and building resilient, scalable insurance operations.
